Effective Date: October 12, 2023
2. Information We Collect
We collect and process the following types of personal data when you visit Sheen.com:
- Personal Identifiers: Name, email address, phone number (if provided), and postal address.
- Payment Information: Information necessary for processing payments (e.g., credit card details).
- User Account: Information related to your Sheen.com account, including login credentials.
- Order History: Details of your past orders and transactions with us.
- Communication: Records of any communications you have with us via email or other channels.
- Website Usage Data: Information related to your interaction with our website, such as IP address, device information, and browser details.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders for Soy Wax products.
- To manage your Sheen.com user account.
- To respond to your inquiries and provide customer support.
- To send you updates, promotions, and marketing materials with your consent.
- To improve our website’s functionality and user experience.
- To meet legal and regulatory requirements.
4. Data Sharing
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share data with third-party service providers who assist in website operations, payment processing, shipping, and marketing.
- Legal Compliance: We may disclose information in compliance with legal requirements, such as to respond to lawful requests or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the acquiring entity.
5. Data Security
We take data security seriously and employ reasonable measures to safeguard your personal information. These include encryption, access controls, and regular security assessments.
6. Your Rights Under GDPR
As a user of Sheen.com, you have the following rights:
- Access: You can request access to your personal data and information about how it is processed.
- Rectification: You may request corrections to inaccurate or incomplete data.
- Erasure: You can request the deletion of your data under certain circumstances.
- Data Portability: You have the right to receive your data in a structured, machine-readable format.
- Withdrawal of Consent: If you have given consent for specific processing, you can withdraw it at any time.
To exercise your rights or if you have any privacy-related questions or concerns, please contact us at the following email address: [email protected].
9. Cookies and Tracking Technologies
10. Children’s Privacy
Sheen.com is not intended for use by individuals under the age of 16. We do not knowingly collect or process personal data of minors. If you believe we have unintentionally collected information from a child, please contact us, and we will take prompt measures to delete the data.
11. International Data Transfers
12. Third-Party Links
Sheen.com may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those websites before providing any personal information.
13. Data Retention
If you believe your rights under the GDPR have been violated or if you have concerns about how we handle your personal data, you have the right to lodge a complaint with a supervisory authority.
15. Governing Law
17. Contact Information
Sheen Address: Koramangala, Bangalore-95 Email: [email protected]