Refunds and Returns Policy for Sheen.com
Effective Date: October 12, 2023
Welcome to Sheen.com (referred to as “Sheen,” “we,” “us,” or “our”). We value your satisfaction and want to make your shopping experience as smooth as possible. This Refunds and Returns Policy outlines the terms and conditions for product returns and refunds, ensuring a fair and transparent process for our valued customers.
2. Eligibility for Returns and Refunds
- To be eligible for a return or refund, the product must be in its original condition, unused, and in the same packaging you received it.
- Returns and refund requests must be initiated within 7 days of the purchase date.
- Custom or personalized products may not be eligible for return or refund unless they are defective or damaged.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [[email protected]] within the specified timeframe.
- Provide your order number, details of the product you wish to return, and the reason for the return.
4. Return Process
Once your return request is approved, you will receive instructions on how to proceed, including the return address.
- Please pack the product securely in the original packaging, if available.
- Include a copy of your order confirmation or a note with your order number.
- Ship the product back to the provided address.
5. Return Shipping Costs
If the return is due to our error or a defective product, we will cover the return shipping costs. In all other cases, the customer is responsible for return shipping costs.
6. Inspection and Approval
Upon receiving your returned product, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund within 15days using the original payment method.
7. Refund Process
Refunds will be issued based on the original payment method, as follows:
- Credit Card: Refunds will be credited to the original card used for the purchase.
- PhonePe: Refunds will be returned to your PhonePe account.
- Other Payment Methods: Refunds will be processed according to the original payment method.
8. Non-Returnable Items
The following items may not be eligible for return or refund, unless defective:
- Custom or personalized products.
- Products that have been used or damaged due to customer mishandling.
- Products returned without prior approval.
9. Contact Information
If you have any questions or need assistance with your return or refund, please contact us at:
Sheen Address: Koramangala, Bangalore-95 Email: [email protected]